Advancement services manager
Full time, 12-months
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
POSITION SUMMARY:
The Advancement Services Manager is responsible to provide strategic leadership and
direction for managing the data information needs of the Advancement Division. The
Advancement Services Manager ensures the integrity of information systems and procedures
and has responsibility for data accuracy. This person has primary responsibility for
managing the Jenzabar-development (DE) software and NeonOne CRM system to support
constituency outreach, fundraising tactics and reporting for the Advancement Division.
In addition, this position is responsible for general office management needs of the
advancement office. This position also provides administrative support for projects
and special events integral to the university’s overall advancement program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Database and CRM Management
- Serves as the Advancement staff Jenzabar-DE and NeonOne CRM expert. He/she is responsible for all the information that “goes in” or “is pulled out” from the DE module of the database. The manager is responsible to maintain a current and accurate database. This includes address information, biographical information, activities and other constituent information. Stays current with trends and advances in information retrieval and processing, especially items relating to Jenzabar-DE. Is the Advancement Liaison to the technology department and works closely with IT staff on customization.
- Gift Entry
- Enters and validates donations into the advancement database and links to appropriate donor, funds, campaigns, appeals, letters, memberships, anonymous, solicitor, notes, etc. for acknowledgement and tracking purposes. Acquires any additional information needed to process gift. Processes checks, credit cards, online donations, cash offerings, gift-in-kind, stock, property, matching gifts, bequests, IRA rollovers, third party processors, automatic fund transfers and payroll deduction. May calculate foreign currency exchanges. Prepares proper thank you cards/receipts for donors with appropriate signature as needed by development officers, president, athletic director, coaches, etc. Also folds, stuffs and mails thank you cards/receipts. Daily prepares appropriate call sheets for staff and administration.
- Reporting
- Prepares all monthly gift reports, yearend reports and other statistical reports as requested, including customized information for solicitation visits. Provides capital campaign reporting support, including pledge commitment tracking. Provides mailing lists based on giving history criteria and also provides tracking support for annual giving tactics, including direct mail, online giving and phone outreach. Imports data from outside sources to maintain updated constituent data in Jenzabar-DE and NeonOne. Respond to the data and reporting needs of development staff to achieve divisional goals. Make sure donor confidentiality is being upheld during data input and output.
QUALIFICATION REQUIREMENTS:
Minimum:
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Bachelor’s degree is required. Master’s degree preferred.
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2-3 years of prior experience in constituent relations and/or fundraising or marketing/sales.
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Strong verbal and written communication skills to deliver effective correspondence, proposals and presentations.
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Comfortable working with MS Office applications, including Excel.
- Working knowledge of a CRM database and ability to develop proficiency with fundraising software and related research tools (training provided).
- Understanding of and appreciation for Bluffton University and its commitment to preparing students for life and vocation.
Key Requirements include:
- Affirm and embrace the Bluffton University Mission Statement
- Energetic, goal-oriented, self-directed, organized, efficient
- Enjoy meeting and developing relationships with others and motivating them to make financialcontributions to Bluffton University Interest and ability in helping donors connect their interestto university priorities and programs
- Collaborative member of the advancement team
- Positive representative of the university to all internal and external constituents
PHYSICAL DEMANDS / WORK ENVIRONMENT:
Employment decisions are based on merit and university needs, and not on race, color, national origin, ancestry, sex age, disability, marital status, sexual orientation, gender identity or any other status protected by law. As a religious institution, Bluffton University expressly reserves its right to appoint faculty and staff who share a commitment to the Christian faith which is consistent with the Mennonite/Anabaptist beliefs of the university’s founding and supporting church. Must possess a valid driver’s license and drive an automobile.
APPLICATION MATERIALS:
Send application materials to:
Applications are considered complete when the following materials are received at the office indicated below:
- Letter of interest
- Resume
- Completed Bluffton employment application
Send application materials to:
Human Resources
Bluffton University
1 University Drive
Bluffton, OH 45817-2104