Financial aid

Graduate Assistant in Financial Aid 

Part-time, 20 hours/week, 12 month position
This salaried, non-exempt employee will need to track hours to ensure his/her annual hours total right around 944 hours. Flex time based on hours worked each week/month.


  • Process daily JRM to EX to PF data integration
  • Manage front office operations including answering phones, filing, mailings and office procedures
  • Provide students and families with excellent customer service
  • Manage systems and processes to ensure Federal and State regulations are met  
  • Perform verification of FAFSA records as required
  • Develop, launch and implement marketing plan to students and parents for HEERF III and other financial aid promotional needs  
  • Assist with student financial aid offers (new, continuing and adult)
  • Responsible for following federal regulations for record retention
  • Manage and maintain Tuition Exchange programs (TE and CIC)
  • Manage and maintain Church Matching program
  • Assist in managing and updating policies and procedures
  • Other duties as assigned


  • Minimum:
    • Appropriate bachelor’s degree
    • Critical thinking skills with an appreciation for systems process and desire to learn about the financial aid industry  
    • Ability to communicate effectively with publics (verbal and written)
    • Ability to maintain confidentiality of student data and information
    • Ability to deliver excellent customer service to students and parents
    • Work collaboratively in a team environment to enhance recruitment and retention efforts
  • Preferred:
    • Experience with undergraduate admissions processes or financial aid
    • Background in business, marketing, public relations/constituent relations
    • Experience with Salesforce and MS Office applications 

The physical demands and/or work environment encountered by the employee while performing the essential responsibilities of this job must be met with or without reasonable accommodations. Reasonable accommodations will be considered and implemented when possible to enable individuals with disabilities to perform the essential responsibilities of this position. 

July 1, 2021-June 30, 2023

Full tuition waiver with competitive stipend and room and board.

Degree obtained:
Master of Business Administration (MBA), Master of Arts in Organizational Management (MAOM) or Master of Arts in Education (MAEd)

Applications are considered complete when all of the following materials have been submitted:

Send employment application materials to:
Robin Bowlus, Vice President for Advancement and Enrollment Management
Bluffton University
1 University Drive
Bluffton, OH 45817-2104 

Employment decisions are based on merit and university needs, and not on race, color, national origin, ancestry, sex, age, disability, marital status, sexual orientation, gender identity or any other status protected by law. As a religious institution, Bluffton University expressly reserves its rights to appoint faculty and staff who share a commitment to the Christian faith which is consistent with the Mennonite/Anabaptist beliefs of the university’s founding and supporting church. EOE.