Complaint process

Bluffton University has an established procedure to address student concerns and complaints. The procedure varies based on the type of concern being raised.

  • Students with concerns about grades should use the grade appeal procedure found in the Catalog
  • Students with concerns about disciplinary issues or the conduct process may follow the procedure outlined in the Student Handbook or contact Interim Vice President for Student Life Phill Talavinia (talaviniap@bluffton.edu or 419-358-3226).
  • Title IX concerns should be directed to the Title IX Coordinator, Mark Bourassa (bourassam@bluffton.edu or 419-358-3217), or one of the Title IX Deputy Coordinators: Scott Sharik (shariks@bluffton.edu or 419-358-3377) or Iris Neufeld (neufeldi@bluffton.edu or 419-358-3322). 

    Confidential counseling and support are available either through the on-campus Health and Counseling Center (statonr@bluffton.edu or 419-358-3449) or through Crime Victim Services (877-867-7273). Crime Victim Services can also provide a trained victim’s advocate. Assistance making a police report is available by calling the Bluffton Police Department at 419-358-4050.
  • FERPA rights are outlined on the registrar's webpage. FERPA concerns should be directed to the Registrar Iris Neufeld (neufeldi@bluffton.edu, 419-358-3322). Students have the right to file FERPA complaints with the U.S. Department of Education at:
                  Family Policy and Compliance Office

                  U.S. Department of Education
                  600 Independence Avenue S.W.
                  Washington, DC 20202-4605

  • Requests for ADA accommodations should be directed to the Counselor for Disability Services Jacqui Slinger at slingerj@bluffton.edu or 419-358-3215. 

For other Concerns/complaints, contact Registrar Iris Neufeld (neufeldi@bluffton.edu, 419-358-3322). Issues not resolved at the institutional level, may be pursued with several organizations:

  • The student may file a grievance with the Ohio Department of Higher Education.
  • Students may contact our accrediting agency, the Higher Learning Commission.
  • The student may appeal to the portal entity of the home state of the institution through NC-SARA. The state portal entity will notify NC-SARA of the appealed complaint and will also notify the portal entity of the host state where the student is location. For Ohio, that contact information is:

    Matt Exline
    Assistant Director of Program Approval Operations
    Ohio Department of Higher Education
    25 South Front Street
    Columbus, OH  43215
    614.728.3095
    mexline@regents.state.oh.us

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