Bluffton University has an established procedure to address student concerns and complaints. The procedure varies based on the type of concern being raised.
- Students with concerns about grades should use the grade appeal procedure found in the Catalog
- Students with concerns about disciplinary issues or the conduct process may follow the procedure outlined in the Student Handbook or contact Interim Vice President for Student Life Phill Talavinia (email@example.com or 419-358-3226).
- Title IX concerns should be directed to the Title IX Coordinator, Mark Bourassa (firstname.lastname@example.org or 419-358-3217), or one of the Title IX Deputy Coordinators: Scott Sharik (email@example.com or 419-358-3377) or Iris Neufeld (firstname.lastname@example.org or 419-358-3322).
Confidential counseling and support are available either through the on-campus Health and Counseling Center (email@example.com or 419-358-3449) or through Crime Victim Services (877-867-7273). Crime Victim Services can also provide a trained victim’s advocate. Assistance making a police report is available by calling the Bluffton Police Department at 419-358-4050.
- FERPA rights are outlined on the registrar's webpage. FERPA concerns should be directed to the Registrar Iris Neufeld (firstname.lastname@example.org, 419-358-3322). Students have the right to file FERPA complaints with the U.S. Department
of Education at:
Family Policy and Compliance Office
U.S. Department of Education
600 Independence Avenue S.W.
Washington, DC 20202-4605
Requests for ADA accommodations should be directed to the Counselor for Disability Services Jacqui Slinger at email@example.com or 419-358-3215.
For other Concerns/complaints, contact Registrar Iris Neufeld (firstname.lastname@example.org, 419-358-3322). Issues not resolved at the institutional level, may be pursued with several organizations:
- The student may file a grievance with the Ohio Department of Higher Education.
- Students may contact our accrediting agency, the Higher Learning Commission.
- The student may appeal to the portal entity of the home state of the institution through
NC-SARA. The state portal entity will notify NC-SARA of the appealed complaint and
will also notify the portal entity of the host state where the student is location.
For Ohio, that contact information is:
Assistant Director of Program Approval Operations
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215