Support

The technology support staff is pleased to provide service to all registered users. As a first step please check your manual or the online "help" feature in your application. If you cannot resolve your problem, please call the Help Desk at ext. 3600, e-mail  the Help Desk, or feel free to visit the Technology Center and ask the staff for assistance.

Available Service
In an effort to support student access to the campus computing resources that are necessary for academic achievement, the Bluffton University Help Desk helps all students with the following:

    • Assistance with connecting your PC to the network
    • Information and direction for downloading Microsoft Security Essentials virus scanning software
    • Help installing Microsoft Office media (Word, Excel, PowerPoint, Access)

Limits of Liability
The Help Desk does not guarantee successful diagnosis or resolution of any computer problem by phone, email or 'hands-on' intervention and may advise students to contact their computer vendor or a commercial service provider. Bluffton University and its employees assume no liability for damage, theft, loss or changes to the system performance of any personal computer or peripheral device as a result of a Help Desk consultation and/or "hands-on" support.

This statement of policy is subject to change at the discretion of Bluffton University.