Friday

2:00 p.m.

Registration

Marbeck Center Kiva

3:00 p.m.

Hotel Check-In

Comfort Inn

5:30 p.m.

Newcomers Reception

Stutzman Lecture Hall (Centennial Hall)

5:30 p.m.

Director's Roundtable

Room 1899

6:30 p.m.

Reception

Gallery Lounge

7:00 p.m.

Dinner & Welcome

Commons

8:15 p.m.

30-minute Case Study Introduction

Commons

8:15 p.m.

Facility Tour

Leave from Kiva

9:00 p.m.

Swap Shop and Entertainment

Founders

Saturday

8:00 - 9:00 a.m.

Continental Breakfast

Commons

9:00 a.m.

Educational Session - Block 1

Centennial Hall

10:00 a.m.

Educational Session - Block 2

Centennial Hall

11:00 a.m.

Educational Session - Block 3

Centennial Hall

12:00 - 2:30 p.m.

Lunch & Scholarship Auction

Commons

2:30 p.m.

Educational Session - Block 4

Centennial Hall

3:30 - 5:00 p.m.

Educational Session - Block 5
(Extended Learning - Case Study Block)

Centennial Hall

5:00 - 7:00 p.m.

Personal Time

5:00 p.m.

Regional Leadership Team Meeting

Room 1899

5:15 p.m.

3rd Annual 5K Run

6:00 p.m

Gretchen Laatsch Reception (Invitation Only)

Kreider Room

7:00-8:30 p.m

Dinner

Commons

9:00 p.m

Entertainment

Bob's Place

Sunday

9:00 - 10:15 a.m.

Keynote Speaker

Yoder

10:30 a.m.

Case Study Presentations

Stutzman (Centennial)

12:00 p.m.

Closing Brunch & 2010 Conference Preview

Commons



Educational Session Descriptions

Exploring Customer Service Training for the Union
Customer service is at the heart of the Union experience. We hope that every visitor to our facility has a satisfying experience and positive interactions with our staff. But, how do we prepare our team to handle any situation? This session will explore popular customer service training models and discuss their applicability to the union experience.


Summer Conferences: Bringing It All Together
Do summer conferences drive you crazy? Do you work for housing, food service, facility operations, or parking? Then you know that guests who come to campus during the summer months to attend a conference require special attention. Join us as we work through the summer conference maze of balancing profit and customer service.


Cheap Tricks
Have you ever wondered how to make what you’re doing easier or faster? Want to save money while continuing to be productive? Cheap Tricks is an interactive session in which both the presenter and participants will discuss, and demonstrate ways to use new technology to help simplify everyday tasks. Come prepared to learn and share!


Programming for Peer-Led Leadership Development
Student Leadership Advocates is a new team of students who provide peer-led leadership development to student groups at Ohio State. SLA students provide experiential workshops, retreats, and consultation to their peers. Hear from the student co-founder and active member of this team about the successes, lessons learned, and results of this program.


Budget 101: Making Cents of it All
New to budgeting? Faced with reports, spreadsheets, paperwork, forms - and trying to save a few dollars along the way? Attend this session for a quick intro into budgeting structures and methods. Come learn some “insider” tips to making Microsoft Excel work for you. Hear and share your strategies for budgeting in tough economic times.


Butterflies, PowerPoint, & a ‘Perfect’Presentation
You’ve been in a session and thought “I could never do that.” You’ve been in a session and said “I hope I never do that!” Come pick up some tips and tricks for your next presentation, whether it’s your first or your 101st, an audience of 2 or 200. Bring your questions,stories, and your own presentation skills to demonstrate!


FICA401KAPR: Post-College Alphabet Soup Simplified
Life after college is not scary! All it takes to succeed is a little patience, some smart decisions, and a few helpful tips from those of us who have been there. All students (not just seniors!) are welcome to attend this session - bring your questions about finances, leases, big ticket purchases, and anything else.


Let It Rock: Producing Successful Musical Events
Want a behind the scenes look of what it takes to produce a successful musical event? Not sure how to best utilize your student committee in the concert planning process? This session is for you! Learn how to work (and speak!) with agents and performers, negotiate contracts, manage your budget, and produce a show that your campus will never forget!


Who’s Job Is It?
In this session you will learn different ways that large schools compared to small schools are staffed, who handles many of these different areas scheduling, audio visual, and room set up, cleaning, maintenance, and receptionist’s area where in many small schools this is the same staff.


Marketing Your Meeting Rooms
With everyone Twittering, Facebooking and You Tubing it’s hard to know where to start and more importantly IF and HOW to start. Come participate in an open discussion to learn what Student Unions are doing to market their meeting rooms.


Transcendence of Leadership in the 21st Century
The nature of global events, ethnicities and demographic implication on organizational effectiveness is a “contact” sport that transitions minute-to-minute. Focusing on continuous improvement and customer satisfaction are the only competitive differentiators in this changing landscape with nobody exempt from the impact. This session deals with leadership, management, Human Resources and communication as the fuel for mission accomplishment.


Changing Your Organization - Lessons Learned
Changing an organization can be a difficult undertaking. Change is often represented by fear and trepidation – but it can also include possibilities. This session will include some theoretical information about organizational change, and then we will follow one Union’s transformation from two separate departments into one collaborative unit.


What the “!@#$” - A guide to campus politics.
Utilizing case studies, participants will navigate through a scenario that mimics frustrating campus situations. Tools will be provided that can be taken back with the participants.


Maintaining Morale: How Full is your Team’s Energy Bucket?
Are you finding it difficult to keep your organization members motivated? Have the economic challenges in recent months impacted morale? Learn how positive psychology theory can help you create a positive and motivating atmosphere in your organization. You will learn how to apply concepts gained from Rath and Clifton’s book entitled, How Full is Your Bucket? Gain specific suggestions that will help you improve your organization’s morale and positive energy levels.


Planning / Designing For Transformed Student Life
Through inclusive, engaging planning and creative design, three Michigan colleges have transformed student life through renovation and new, student-centered facilities. Facility planners, managers, and designers will learn about the evolution of each project, creative and sustainable design ideas, and how these examples can be repeated elsewhere.


Promotion Done Professionally but Popularly Priced
Learn how Grand Valley State University (GVSU) operates a student design office to create professional promotions at a portion of the cost of out-sourcing. We’ll also discuss ways to provide a learning experience for the students to help them land a job in the design field.


Know Thyself: Understanding the Spiritual Development of Today’s Student
Today’s college students are looking for the answers to the “Big Questions” that give life its meaning. As Student Affairs professionals, it is our mission to serve the whole student. This presentation will explore ways whereby we can support our students with their inner spiritual development.


Conceptualizing New Avenues for Student Employment
Understanding how to adapt student employment programs to the Millennial generation is pivotal to the success to any employment program. Partnered with leadership initiatives, online accessibility, assessment, tiered employment, and professional development, this session provides enlightening information about developing your employment program to best fit the needs of Millennial students.


Bringing Controversy to Campus
What if controversy sneaks up on you? Learn all about how to be reactive and proactive to controversial programs on campus. This session provides a case study for a recent controversial speaker at a public university.


What’s Conflict Got to Do With It?
This session offers a chance to share and learn practical insights for working through conflict in the workplace. Additionally, participants will gain information about conflict styles and different perceptions of conflict. It’s no secret that conflict happens, so let’s put our heads together and figure out how to make it into meaningful, productive opportunities!


I Can Make You Look Good: Effective Marketing and Advertising
Hi. I’m here to help you look your best. Well, not YOU, but your advertising, your marketing, your “image.” How do you get a poster-blind student to notice information about your upcoming program? How do you get students to be creative, when you can’t draw a stick person? I will teach you how to turn your marketing conundrum into all that and a bag of chips. (Students generally like chips, so that’s a good thing.)


What’s Learning Got to Do with It?
Undergraduate students who work as program assistants in University Unions Arts & Programs at the University of Michigan have completed a trial year of a formal performance assessment process based on eight learning outcomes. Learn about our process and hear the results!


From an Afternoon of Egg Rolls and Tacos to Intercultural Festival
A look at what truly embracing diversity and interculturalism means. This session will explore the diversity that is in all of us, and challenge participants to stop thinking of day’s or months but rather the celebration of interculturalism all year.